Terms of Service

Legal information and notices

The Vocatrade service and website platform (the “Service”) is operated by Master Tones Co., Ltd. (the “Company”), which has established these Terms of Service (the “Terms”) for users (referred to as “you” or the “user”).

Before agreeing to use the Service, you should read these Terms and the website’s announcements in detail, and continue to use the Service only after agreeing to them. If you have limited legal capacity, your legal representative should read and agree to all of these Terms on your behalf. By continuing to use the Service, you are deemed to have read, understood, and agreed to comply with these Terms and any amendments or changes thereto.

Article 1. Membership Registration and Account Security

  1. When registering as a member, you must provide your own accurate, up-to-date, and complete information, and must keep it updated and ensure it remains accurate, current, and complete. If you provide any incorrect, false, or incomplete information, the Company may suspend or terminate your account and refuse you access to all or part of the Service, without notice.
  2. You must keep your account and password secure to prevent improper use by others. All activities conducted using your account and password are deemed to be your own, and you are responsible for all activities carried out after logging in with this account (including but not limited to related fees or infringing acts). If you discover that your account has been used illegally or in any abnormal manner, you must notify the Company immediately.
  3. You must ensure that all information provided in connection with the Service is accurate and truthful. For details on how the Company collects, processes, and uses your personal data, please refer to the Company’s Privacy Policy.

Article 2. Rules for Using the Service

  1. The Company authorizes you to use the Service, provided that you strictly comply with these Terms and any related additional rules.
  2. Usage limits: please refer to the different payment plans announced for the Service.
  3. All users must comply with the following when using the Service:
    1. Do not use the Service to generate illegal voice content, including but not limited to:
      1. Content that violates international conventions or applicable local laws, engages in criminal acts, or infringes the rights of others (such as privacy or intellectual property rights).
      2. Do not engage in any deceptive, fraudulent, or abusive conduct (such as attempting to manipulate or deceive others with generated voice, circumventing voice-verification mechanisms, impersonating or harassing others, or maliciously generating large volumes of spam voice).
      3. Do not use it for inflammatory or misleading content related to elections or political activities.
      4. Outside of fictional contexts, do not create violent, hateful, or harassing content, such as:
        • Content containing violent threats, or inciting or glorifying violence, or related to extremism or terrorism.
        • Content that is discriminatory based on race, class, religion, age, gender, sexual orientation, or otherwise.
        • Participating in or promoting human trafficking, sexual violence, or other exploitation.
        • Promoting self-harm, suicide, or acts contrary to the well-being of others.
        • Promoting the spread of false content, such as medical misinformation or other disinformation.

      Note: this provision does not apply to activities in purely fictional contexts (such as adult content in novels, games, or film and television works), nor to news reporting (such as reporting on terrorist activities).

    2. You must warrant that any text, voice, or other content you input as the basis for generation (“Input Content”) is original or has been duly and lawfully licensed.
    3. You must use the Service correctly in accordance with its announcements and prompts, and must select a voice actor who has opted in to the relevant feature and category corresponding to your Input Content.
    4. The Company may automatically apply labels such as “This content is generated by artificial intelligence” or “From VOCA.” You may not remove or modify such labels without the Company’s prior authorization or consent.
    5. The Company may, after clearly informing you, require you to disclose that the generated content is AI-generated, and you must faithfully follow the Company’s instructions.

      The original audio files generated by the Service are provided for your use within a reasonable scope only. You must not engage in any act that harms the Company’s interests, such as reselling the original audio files generated by the Service.

    6. You must not use the Service or its output as input, a dataset, or material in any form to train, fine-tune, develop, test, or improve any machine learning or AI technology, or to develop products or services that compete with the Company.
    7. You must not modify, reproduce, reverse engineer, disassemble, or by any means attempt to obtain the source code of the Service’s software or programs, or interfere with, disrupt, or compromise the operation or security of the Service’s systems.
    8. You must not engage in any other act that violates laws or is deemed improper by the Company.
  4. If you violate any of the foregoing provisions, the Company has the right to make its own determination and immediately stop the transmission of (take down) any such content and take corresponding actions, including but not limited to suspending or terminating your use of all or part of the Service, removing the content, or preserving related records.
  5. The Company is merely a neutral platform providing the Service. Any content you create using the Service is solely your own act and is unrelated to the Company or its personnel. If there is any violation of law or related liability arising therefrom, you alone bear the relevant legal and indemnification responsibility, and the Company is not involved.

Article 3. Payment Methods

  1. Subscription:
    1. You may choose a “subscription” payment plan. The Company will charge the fee on the first day of the subscription period using the payment information you provide. At the end of the subscription period, unless you have cancelled or the subscription is otherwise terminated, the “subscription” will automatically renew for the same period as the one you initially selected, until you cancel or the subscription is otherwise terminated. You authorize the Company to store your payment information and to automatically charge the “subscription” fee using the payment information provided when you selected the plan, without obtaining your separate consent.
    2. If the Company is unable to charge the payment method you authorized at subscription, the Company may, at its discretion: (1) suspend your use of the Service until the fee is received again, or (2) update your payment information through a third-party source (i.e., your bank or payment processor) in order to continue charging the payment method you authorized.
    3. You may cancel the “subscription” at any time through your member account. However, if you cancel before the end of the current subscription period, we will not refund any subscription fees already charged (including but not limited to fees for the current period that were charged in advance but whose period has not yet ended). After cancellation, you may still continue to use the relevant services until the end of the current subscription period.
    4. The Company reserves the right to announce changes to payment plans and prices at any time. Changes do not apply to prices already paid before the change or to promotional subscription periods; however, for payments made after the change or after a promotional subscription period ends (including but not limited to automatic renewals), the changed payment plan and price apply.
    5. If you do not agree to a change in payment plan or price, you must cancel your subscription before the change takes effect; otherwise, you are deemed to have agreed to the change, and the changed payment plan or price will automatically apply at your next automatic renewal after the change takes effect.
  2. Other usage fees: if you exceed the usage provided by your chosen subscription plan, we will charge you overage fees, the specific amount of which is as stated in the notice you received at subscription or in the website’s announcements. In such case, you authorize the Company to charge these fees through your registered payment method or any other payment method you select.
  3. Payment:
    1. You represent and warrant that you are authorized to use any payment method you submit. The Company may receive updated information about any payment method you provide or store from your issuing bank or the Service’s payment service provider. You authorize the Company to charge any fees you owe under these Terms through your payment method (including any updated payment information the Company receives).
    2. Information may need to be verified before any transaction is confirmed or completed, and you agree to pay all fees arising therefrom, including but not limited to all taxes and handling fees. If legal action is required to collect an overdue balance, you shall reimburse the Company and its suppliers or agents for all costs incurred in collecting the overdue amount, including but not limited to litigation costs and attorneys’ fees.
  4. Refunds:
    1. The Service is digital content provided immediately; once activated, it is non-refundable. Once you activate the Service or download or obtain the relevant audio files, you are deemed to have agreed to waive the seven-day cooling-off right. Except as otherwise provided by law, no cancellations or refunds will be accepted after a transaction is completed.
    2. The Company has discretion in interpreting refunds and the final decision-making authority.
  5. Reservation of rights: the Company reserves all rights, including but not limited to discretion in interpreting any discounts or promotions, changing any service content without prior notice, and refusing to provide the Service to a user without reason.

Article 4. Intellectual Property Rights

  1. The software or programs used by the Service and the Service’s content (including but not limited to trademarks, logos, articles, copy, images, files, information, data, website architecture, layout, and web design) are owned by the Company or other rights holders under the law in respect of their intellectual property or other rights. No one may, without the Company’s prior written consent, use, modify, reproduce, adapt, edit, distribute, rent, publicly transmit, publish, publicly broadcast, publicly perform, or otherwise exploit, or reverse engineer, decompile, or disassemble them.
  2. The Company authorizes you to access and use the Service only on the condition that you comply with these Terms, and the Company reserves the right to terminate this authorization at any time.

Article 5. Intellectual Property Protection Measures

  1. If you are involved in any infringement, the Company has the right to make its own determination and immediately stop the transmission of (take down) any such content and take corresponding actions, including but not limited to suspending or terminating your use of all or part of the Service, removing the content, or preserving related records.
  2. Upon receiving notice from a copyright owner or plate-right owner regarding a user’s alleged infringing act, the Company will immediately notify that user of the alleged infringement.
  3. If any Service user is involved in any infringement, please contact the Company immediately using the contact method in Article 11.

Article 6. Indemnification

If a third party holds the Company liable due to your violation of these Terms or the law, you shall indemnify the Company and its affiliates and partners for all damages (including but not limited to administrative fines, settlement amounts, litigation costs, and attorneys’ fees). Where necessary, you shall also cooperate with the Company in any measures to mitigate damages.

Article 7. Disclaimer

  1. The Company is liable only for acts of intent or gross negligence. By logging in and using the Service, you confirm and accept that you bear the risks of using the Service.
  2. You understand and agree that the operation of AI algorithms may produce differing results depending on the input, and the Company provides the Service on an “as-is” basis. The Company does not warrant the accuracy, completeness, reliability, timeliness, or error-free nature of any related content of the Service, nor does it guarantee that access to the Service will be uninterrupted.
  3. The Service is produced by the Company independently obtaining the relevant licensed data and independently training, fine-tuning, developing, testing, and improving its AI technology, and the Company will use its best efforts to protect users’ rights. However, due to the nature of how AI algorithms operate, the Company cannot guarantee that any related content of the Service will not be the same as or similar to content of third parties, and you understand and agree to bear the risks arising therefrom.
  4. If the Company is liable for damages, you understand and agree that the cap on such liability is the total amount of fees you paid for the Service in the year in which the damage occurred.

Article 8. Suspension, Interruption, or Termination of Service

  1. When this website carries out operationally necessary relocation, replacement, upgrade, maintenance, or repair of the software and hardware related to the Service, it may suspend all or part of the Service.
  2. Where system interruption, malfunction, delay, or transmission error is caused by force majeure such as natural disasters, or by the failure, malfunction, or human operating error of partners, relevant telecommunications carriers, or system software/hardware, you agree not to demand any form of compensation or damages.
  3. To protect the rights of this website’s users and the security of transactions, the Company has the right to directly suspend or terminate a member’s right to use the Service, or to cancel membership, when it finds that a user has done any of the following:
    1. Providing incorrect or false information when joining as a member or using the Service.
    2. Obstructing others’ use of the Service or attempting to affect the Company’s operations.
    3. Engaging in any act that violates these Terms, the law, or public order and good morals while using the Service.
  4. You agree that the Company has the right, based on business judgment or other reasons, to change, suspend, or terminate all or part of the Service at any time.

Article 9. Amendments to the Terms

The Company reserves the right to revise these Terms. When the Company revises the relevant terms, it will post an announcement on the Service platform. By using or continuing to use the Service, you are deemed to have read, understood, and agreed to the latest content of these Terms, the Privacy Policy, announcements, and other applicable terms, which at all times form part of the agreement between you and the Company.

Article 10. Miscellaneous

  1. If any provision of these Terms loses legal effect or becomes unenforceable for any particular reason, it shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining content of these Terms.
  2. These Terms are governed by the laws of the Republic of China (Taiwan). Any dispute between you and the Company arising from the Service, or any dispute with the Company related to the Service, shall be subject to the Taiwan Taipei District Court as the court of first instance.

Article 11. Contact Us

If you need any assistance regarding these Terms of Service or the Service, please contact [email protected].

© 2026 Master Tones Co., Ltd.